Shropshire Council community support links

As the need to stay at home continues, Shropshire Council has quickly mobilised to support residents, businesses and communities through the COVID-19 crisis.

Below is a summary of the latest resources, helplines and email addresses to help you access the support you need; please share them with anyone else you know who may need them.


COVID-19 Helpline

Shropshire Council have set up a dedicated helpline for non-medical support and any enquiries relating to COVID-19.

Call 0345 6789028 or email


Emergency Food Hub 

Staff across Shropshire Council have been ensuring that residents who are shielding, isolated or vulnerable are able to access the food and supplies they need.

The hub is also supporting the many residents who can’t afford food due to the impact of coronavirus.

Operating from Shropshire Food Enterprise Centre, the Emergency Food Hub is delivering food parcels to residents throughout the county, and Shropshire Council have been working with food banks and newly-formed community groups to ensure parcels continue to be delivered to those in need.



Community Reassurance Team

A Community Reassurance Team (CRT) has been established to help local community groups, as well as town and parish councils, to identify the resources available to them from Shropshire Council, and ensure that people are connected to community groups in their area.

Currently, the team is working alongside communities to co-ordinate support for residents and businesses in five key areas.

These are Central Shropshire (Shrewsbury, Pontesbury, Atcham, Cressage and surrounds), North West Shropshire (Oswestry, Ellesmere, Whitchurch, Wem and surrounds), North East Shropshire (Market Drayton, Shifnal, Albrighton and surrounds), South West Shropshire (Ludlow, Bishop’s Castle, Clun, Craven Arms, Church Stretton and surrounds) and South East Shropshire (Bridgnorth, Cleobury Mortimer, Broseley, Much Wenlock and surrounds).

The CRT team can help with updating a shared resource of community activity, linking Town and Parish Councils and voluntary organisations to ensure advice and guidance is communicated, helping to ensure volunteers have suitable DBS checks where appropriate, working with vulnerable groups, support for front line social workers and health staff, and connecting Council, VCSA and community services to ensure that people have everything they need to support wellbeing.



Support for Community Groups

A Community Small Grants Scheme to support Community Groups and Village Halls has been set up to help these groups during COVID-19.

Visit this link for more information on the small grants available.


Services for Children and Young People 

Children, young people and their families continue to be supported by Shropshire Council’s Children’s Services. We have links to a range of support for families, including a resource pack on mental health and wellbeing.

Visit this link for more information on the support available.


Support for Businesses

The Government has announced a range of support measures for small business, including businesses in the retail, hospitality and leisure sectors.

This support will take the form of two grant funding schemes, the Small Business Grant Fund and the Retail, Hospitality & Leisure Grant Fund.

Visit this link to access more information on both schemes.


Additional Resources

A range of additional information and support can be found on the Shropshire Council website.