Privacy Policy

Right Home Right Place is a website owned and run by Shropshire Council.

This privacy policy explains how we use any personal information we collect about you when you use this website.


  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to information and correction
  • Cookies
  • Other websites
  • Other web services we use
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions.

Website usage information is collected using cookies.

Survey Data

Personally identifiable data from any surveys we conduct will be deleted after two years. Should you wish to have your data removed before this, then contact us at or at the address in the How to Contact us section below.

The purpose of collecting your data is to help Shropshire Council understand housing needs in your area. Your data will be shared with the Council’s housing team, as well as the project’s marketing agency, Design by Country Ltd, and used to inform local housing provisions.

How will we use the information about you?

We collect information about you to process your enquiry, engage us to provide services and, if you agree, to maintain contact with you in the future to update you about the services we provide, or supply you with information which we think may be of interest to you.

Shropshire Council will not share your information with third parties for marketing purposes.


We would like to send you information about our services or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, you can do the following:

  • If you receive our marketing information via email through our provider, GovDelivery, you can click the unsubscribe link at the bottom of this email and this will automatically update our mailing list.
  • If you receive emails or telephone contact directly from us and wish to withdraw your consent to contact you, please click here and notify us.

Access to information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Right Home Right Place at or write to us at the address provided on the ‘How to contact us’ section.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting us at or writing to us for further guidance.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors’ use of the website and to compile statistical reports on website activity.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

For further information visit or

Other websites

Our website contains links to other websites such as:

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • YouTube
  • Shropshire Council

And this list may be expanded in the future, but it should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Other web services we use

We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:

GovDelivery allows us to contact our e-mail subscribers and holds information such as first name and email address. When you sign up for this service you are allowing us to:

  • Transfer your contact information to GovDelivery
  • Store your contact information in our GovDelivery account
  • Send you marketing emails from our GovDelivery account
  • Track interactions for email marketing purposes

More information on GovDelivery’s privacy policy can be found here:

Google Analytics; allows us to gather and store statistical information about our website visitors behaviour whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.

Information on Google analytics privacy and data security policy can be found at:

Changes to our privacy policy

We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 20th January, 2020.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

write to us at:

Right Homes Right Place,
Planning Policy,
Shropshire Council,
Abbey Foregate,